If your order was damaged in-transit please contact our customer care team: Help@FEKKAI.com available 9am – 5pm EST Monday – Friday, (except holidays) to report a damaged shipment. We will require a photo indicating the damage and any product leakage. You will be personally contacted by one of our customer service representatives. Automatic responses are not a confirmation that your order issue is being addressed.
Articles in this section
- How long does it take to ship my order?
- What shipping methods are available and what are the rates?
- What are the Holiday Shipping time frames?
- How can I change my address and reroute my package?
- Where do you ship?
- Do you ship to PO boxes?
- What should I do if I think my shipment is lost?
- What should I do if I only receive a partial shipment?
- What should I do if my shipment arrived damaged?