We only accept returns for orders placed on www.fekkai.com. All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact our customer care team: firstname.lastname@example.org available 9am – 5pm EST Monday – Friday, (except holidays) to receive your return authorization. You must have purchased the item from us at www.fekkai.com.
If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.
To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.
We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.
Damaged or defective items returned without their original packaging will not receive a refund.