We only accept returns for orders placed on www.fekkai.com. All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact our customer care team: firstname.lastname@example.org available 9am – 5pm EST Monday – Friday, (except holidays) to receive your return authorization (if eligible).
You must have purchased the item from us at www.fekkai.com. For all returns other than damaged, defective or incorrectly-shipped items (see above), you will be responsible for the shipping charges to return the item.
To obtain your refund, the item must be returned to us, unopened and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.